Aptimyz Help Center

The Aptimyz Help Center is a self-service knowledge base built for Aptimyz platform users — giving merchants, retailers, and back-office teams a structured place to find guides, troubleshoot issues, and get the most out of the platform. I built it from the ground up as the sole developer, using the same stack as the Aptimyz institutional site.

A help center for a SaaS platform is a different kind of build than a marketing site. The content structure matters as much as the design — articles need to be organized by topic, searchable, and easy to update as the product evolves. The system needed to scale with Aptimyz's growing feature set without requiring developer intervention every time a new guide needed to be published.

The Help Center was built with Next.js and CSS, with MDX powering content rendering and Strapi managing the article backend:

• Help Center homepage — designed and developed the main entry point where users can browse help categories, find popular articles, and search for specific topics — structured to reduce support ticket volume by surfacing answers immediately
• Article pages — built the individual help article layout using MDX, enabling rich content with embedded components, code snippets, callouts, and structured formatting beyond what standard markdown provides
• Category structure — implemented the topic hierarchy that organizes Aptimyz's help content by feature area — POS, inventory, ecommerce, promotions, reporting — so users land on the right section quickly
• Strapi CMS backend — configured Strapi as the headless content backend, giving the Aptimyz support and product team a clean admin interface to publish, update, and organize help articles without touching code
• Responsive layout — ensured full usability on mobile, since users troubleshooting in-store often access help content from their phones mid-workflow

A fully independent help center — built from scratch and managed through Strapi — that gives Aptimyz's team complete content control and their users a reliable self-service resource as the platform scales.